Originally Posted by Frequentflyer99

There is a process called "TCP" (or something similar) by which BA can link bookings and this seems to be the only way of overriding the block which the system put on you having one of the bassinet row seats. However the CS agents that you speak to on the phone cannot do that - they have to send a request to "seating", which is probably what the first agent that you spoke to did, or intended to do.

I have this self-same issue if I have a booking and, as a Gold Card holder am entitled to exit row seat pre-selection, but my famly are not if travelling on separate bookings (tghere are all sorts of reasons why we might not be on the same booking and the reason is really completely irrelevant to what should be done).

The knowledge of CS agents about this issue ishighly variable, which is unsatisfactory, although one might say that the apparent complexity of the system is the underlying cause of the problem.

Had you posted this earlier, there might have been solutions, but as advised above, your best bet is to go for the seat release that occurs at T-72. You may not be able to do that online, but if not call up again and the CS agent can do it, whatever they first tell you !