Originally Posted by
BearX220
It's also too short to expect big companies to self-correct when they commit grievous errors. Why should the OP have to place an overseas call at his/her own expense to fix this? Dispute the charge via a quick local call and let others sort it out.
Credit card companies require you to try and resolve the problem with the merchant in good faith before you start a dispute. If the merchant informs them that you failed to do so, it does not look good for you.
If you don't want to make an international call then send an e-mail, if you can find an address. Or just wait and see if they give you a credit. They know who you are and they know that you didn't get your stuff.