Originally Posted by
hopeful_me
Often1, many thanks for writing!
This does seem to be the case, although at no stage it was explained to me that I in fact authorize the airline, not eDreams, to charge my CC (I am not even finding this possibility in the T&C of eDreams). But what amazes me is the audacity of eDreams to empower the airline, in my name, to make a much higher charge than what I agreed to. At least to me, this doesn't look like something the CC issuer should take lightly (indeed, the CC issuer is looking into this matter).
If the itinerary is cancelled, I will request a complete removal of the charge by the CC issuer. The problem is if the itinerary enters the "add collect" status. Is it displayed on checkmytrip.com, or is there any other way of knowing about it?
You are quite right, but don't we all take risks occasionally?
My hope in initiating the chargeback was that it will bring the airline into a direct contact with eDreams, and they will together see what went wrong. Without intervention, neither side has any incentives to help me, as I learned. How probable is a positive outcome here, in your view?
As I've pointed out, this is a matter of Israeli law and you absolutely need to be in touch with Israeli authorities.
You haven't provided the name of the carrier or your route, so it's impossible to explain what may or may not happen.
If I were you, I would not initiate a chargeback until I had spoken with the carrier. As it stands, on the cold hard record from a computer screen, they may simply see you as an "add/collect" case and that leaves you in the worst of all positions with your money tied up, but no BP.