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Thread: What does Delta do RIGHT, and GOOD for you?
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Old Dec 22, 2011 | 11:09 am
  #4  
dilbertsdaddy
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Join Date: Dec 2010
Location: SE USA
Programs: DL DM/MM , IHG Plat, MR Titanium, HH Gold, EK Frequent Kettle, UA Silver, AA and Avis Hater
Posts: 2,155
Awesome:

Flygirl


Good:

Res (elite phone line agents)

Most stations above wing employees at ticket counter and gates

Reliability on mainline

Aircraft are very clean

Skyclub agents

Service recovery

SDC/SDS flexibility from both RES and ACS

Pilots


Medium:

FA service


Bad:

Below wing - not meeting flights, pink tag delays, damaged bags

Connection carrier reliability

Skyclub offerings and furnishings

International business class


Horrid:

Interior cabin maintenance - seats, entertainment, footrests, etc.

Food - domestic FC and international BC


Inexcusable:

delta.com
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