Often1, many thanks for writing!
Originally Posted by
Often1
1. Unfortunately, it is the carrier which you apparently authorized to debit your CC, not eDreams. Thus, your dispute is with the carrier.
This does seem to be the case, although at no stage it was explained to me that I in fact authorize the airline, not eDreams, to charge my CC (I am not even finding this possibility in the T&C of eDreams). But what amazes me is the audacity of eDreams to empower the airline, in my name, to make a much higher charge than what I agreed to. At least to me, this doesn't look like something the CC issuer should take lightly (indeed, the CC issuer is looking into this matter).
Originally Posted by
Often1
2. If, on the other hand, the carrier really believes that you owe the undiscounted amount, but the bank sustains the chargeback attempt, the carrier could either cancel your itinerary or simply put it into an "add collect" status such that a BP won't be issued until you pay the difference.
If the itinerary is cancelled, I will request a complete removal of the charge by the CC issuer. The problem is if the itinerary enters the "add collect" status. Is it displayed on checkmytrip.com, or is there any other way of knowing about it?
Originally Posted by
Often1
To be frank, you are trading off money for protections and customer service. Is it really worth it once you add up all of the risks?
You are quite right, but don't we all take risks occasionally?
My hope in initiating the chargeback was that it will bring the airline into a direct contact with eDreams, and they will together see what went wrong. Without intervention, neither side has any incentives to help me, as I learned. How probable is a positive outcome here, in your view?