Dear brcw
Thank you for contacting us.
Under the Data Protection Act, we cannot discuss passenger’s issues with a third party, without the permission of the passenger himself. This also includes family members and friends.
Please ask your wife to contact us directly or send a duly signed letter, authorising you to deal with this matter on her behalf.

Our address is:
British Airways Customer Relations (S506)
PO Box 5619
Sudbury
Suffolk
CO10 2PG
UNITED KINGDOM

Do mark our Customer Relations reference number on your next correspondence.
I know you did not expect this delay in resolving your issues and hope that you understand our position in this matter. Thank you once again for taking the time to write to us.

Best regards
[name]
British Airways Customer Relations