FlyerTalk Forums - View Single Post - Bizarre upsale when I go to cancel an award ticket
Old Dec 22, 2011 | 12:28 am
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mherdeg
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15 Years on Site
 
Join Date: Jan 2009
Location: LHR (sometimes CLE, SFO, BOS, LAX, SEA)
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Posts: 5,914
Bizarre upsale when I go to cancel an award ticket

I went to cancel & refund an award ticket, and here is the itemized receipt I got, including the $2.50 award fee and a weird $105 extra-miles charge:
Refund Receipt


Here's what I saw on the reservation page:
Charges on Res Page


What in the world does that mean? I never bought Award Accelerator and I never saw a $105 charge on my credit card. Really, I double checked my credit card's pending and posted transactions to be sure.

By way of comparison, elsewhere on the res page they are offering to sell me Award Accelerator for the trip (a SEA-CLE nonstop),

Offer on Res Page


And my receipt shows only a $2.50 charge.
"View Receipt"
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