Originally Posted by nldogbert

After my 2nd fax, I called the Italian call center and managed to speak to someone, who asked me to resend the fax. After waiting a few days, I called again and they confirmed that the fax was received but they could not do anything but they would ask their MM center in Netherlands to handle it as they are responsible. Was told that they would expedite it. Called a few days later this call center, but got connected to the German call center who requested me to send the fax again (4th time). Called today and got someone who checked and called me back with the above situation.

Did not get any call yet back from any supervisor. But am so mad with the whole situation. Asked a friend to post on their facebook (as I don't have one) sometime ago, did not receive any assistance.

Am so fed up with their (still) lack of customer focus. Only reason I like to credit to the program is the (still) no additional liquid gold.

Cheers!