With the risk of going too much OT, I have been a lot on KF's ... lately. I've let them know exactly what I think of the lack of point offers, the lack of service on board, the frequent delays, and the fact that they even cut their BOB offerings! I told them that they must be joking, they can't be doing that bad that they can't offer decent BOB as 'it costs them too much'.

I got today a pretty long reply, but boy did it feel like someone who has completely given up! They blamed on tight competition, tighter marketing budgets etc. It felt like they had played all their cards and now they just try to struggle for survival. I got two lounge vouchers... What will I do with them (EBG)?

Well, on today's flight it was the best KF crew in a looong time, and they even bumped an EBP into Premium. So there are still a few crew who are keeping a happy face and realizing that with good service clients will come. But the majority of the crew and HQ seems to have given up.

I can't help but feeling a bit sorry for KF.