I believe you. You have always been reasonable with your answers and information. While the TSA may not require it, some of the 60,000 or so people that must carry out TSA policy may not know it. It only takes a few outliers to completely mess up statistical sampling. I am hearing impaired and I know that most of the TSO's can deal with it fine. There are a few that are completely incompetent to deal with it. My experience with NEXUS alone confirms that what TSA says is the proper procedure and policy is unknown by many of those that must carry it out.

I have not met you, but I am certain that you would not do the things mentioned in the examples above as you seem to exhibit the professional side of the TSA that we want to see. Please accept the fact that not all of your colleagues are as you are.