Originally Posted by Life_Platinum

My wife and I were to fly on AA 1454 from SJU to JFK on Sunday, Dec 18, and when we put one of our carryons into the TSA x-ray machine serving only AA passengers, the machine managed to turn the bag 90 degrees so that the bag was higher than the entry port, causing the bag to be crushed. Parts broke off the bag, and the x-ray machine became jammed, causing TSA to shut down Lane 3 to the AA gates. Somehow when the bag moved from the conveyor belt to the x-ray machine it hit the side of the x-ray machine, causing the bag to be stand erect.

The supervisor was called and he was able to remove our damaged bag from the xray machine, giving us directions to contact the TSA Claims Management Office by email. He said he would also fill out a report, and was apologetic.

I thought I had seen everything possible from TSA, but this was the worst, surpassing the time that I was locked in a JFKTSA examining room with 2 TSA agents for an hour, as the agents were unable to open the door from inside the examining room.

Does anyone have any experience how easy it is to handle a TSA claim? I did not notify AA, and wondered if I should have.