Originally Posted by
tbrein
I went for my interview today and had the same thing happen to me. I was told that my prints would not scan and that I had to have a "fingerprint waiver" entered in my file. It will mean that I will have to see an officer each time I go through the Global Entry kiosk. I was told that I do not have to wait on the line but to just go up to the officer and tell him/her that I have a fingerprint waiver and they will scan my passport and be able to go on my way. Has anyone else had this experience and how did it play out when you went through immigration? I'm especially concerned with the Miami Airport.
Thanks.
terri
Hi, I also have a fingerprint waiver. Kind of embarrassing - did aliens abduct me at birth?
I landed twice at Washington Dulles and the first time was ugly.
I bypassed the kiosk and went up to the CBP (Customs and Border Patrol) officer as directed in my interview. The officer told me to go to the head of the line. A United Airlines pilot started to berate me in public because he felt that I had jumped in front of him. I then went back to the CBP officer and he told me to go back in front of the line. The same United Airlines pilot started giving me a hard time again. A CBP officer came over, told the CBP officer in the booth something and I was then motioned to go ahead. The CBP officer was great - he offered to have another officer intervene because of the inappropriate behavior of the United Airlines pilot. I did decline. In doing so, I did the United pilot a favor. Had an incident report been done, it would have been a matter of public record, the media may have reported the incident and the United pilot would probably have been terminated from Global Entry.
I did send an e-mail to the CEO of United Airlines reporting the abusive behavior of the pilot and I received a response from the CEO two days later.
2nd time at Washington Dulles: This time was much smoother - however, the CBP officer who I spoke with did not know that a fingerprint waiver existed.
Hope things go better for you.