Although I find it amazing that after almost 2 whole months the computer system is still half-implemented and often broken, I've had only good experiences with the VX call center agents the 3 times I've had to call to get something accomplished with my tickets. They've politely, helpfully and efficiently made the desired changes once I got through after 3 to 15 minute phone waits.

Regarding the computer system, it's gotten so bad that my expectations for the computer system are now only that it will let me buy a ticket, and that changing, upgrading, cancelling or anything else (especially Elevate related) will require a call.

I'm shocked that (a) the CEO hasn't yet been fired and (b) that they haven't reverted to the old system to give them time to properly build a new system, and stop the bleeding of this fiasco!