I encountered a new weeroism at the moat dragon armed hellgate to the C gate SEN lounge.

I was traveling with another passenger on the same flight but in a different COS. The former Gulag warden from Eastern Europe who ascended to the role of a bouncer for the SEN Valhalla behind her pearly gates invented the rule for me that a SEN and their guest must travel on the same Lufthansa flight and in the same class of service.

She repeated the new lex weero for me in English as I had a hard time to follow her Klingon when she heralded it for the first time. I politely ... well medium politely ... pointed out to her that none of the three claims she just made up are anywhere to be found in the access rules, pulled the printout and lectured her on the published rules.

She then explained to me that their rules are different from our ones. Based on me just showing her my rules demanded to see hers. So she amended that her rules are not printed rules.

She declined my request to talk to a supervisor. And when I told her that I needed to talk to someone who has been trained in the matter and has a remote clue what they are talking about, she threatened to call security. I encouraged her to do so and then she called her colleague/boss/sup from inside the lounge who made a "one time exception" to the unwritten rule.
My companion lost all interest to accept the offering and so we killed the time at the shabby Biz lounge.

So the questions raised

• did anyone else experience a similar customer tailored set of rules for the SEN lounges?
• why do they have these bouncers who are barely able to express themselves, let alone to convey a credible amount of authority beyond a sense of them being former thugs?
• why do printouts from the LH website not work on these LH employees? Can they not read? Because even the customer service riff raff at Changi airport feels mildly embarrassed when confronted with written evidence.