FlyerTalk Forums - View Single Post - Qualified for EXP on Tues but ticket still says Plat..

Dec 16, 2011 | 1:40 pm

#9

JDiver

Moderator: American AAdvantage

Join Date: May 2000

Location: NorCal - SMF area

Programs: AA LT EXP; HH LT Diamond, Maître-plongeur des Muccis

Posts: 62,948

AA has one of the oldest - if not the oldest - airline IT systems; it just can't keep up with it all. We know that - from reading FT, so we know to call when these things happen.

We can hope that in some future (not to distant, one hopes,) HP JetStream is implemented and allows a much better system, but for now it is what it is.

Quote:

Originally Posted by zjfriedman

thanks for the input and advice. i must say that this is probably the most disappointing way to have my first EXP flight go after being told i'd be switched to the new status. I didn't do all that flying this year only to be let down on the 1st EXP segment!