Originally Posted by
beaneater
On the other hand, I have encountered some less than stellar treatment on JAL in J due to the fact that they DEFINITELY favor their Japanese Customers. ANA now has a better business class (truly flat seats) than JAL with even better food and service.
Just how do they "DEFINITELY favor their Japanese Customers"?
I have had nothing but fantatsic service on JAL, dating back to my days of being a no status courier riding in coach. The worst thing I've seen a JAL FA do is pick up my glass prior to refilling it. My mother would roll over in her grave, if she wasn't very much alive.
As for ANA, only flew on them once, transpac on an award ticket in coach (same traitorous award ticket, JalPak, so shut it!), very good flight. They do have a better coach seat and let me select an exit row which was a big plus. Food and service about the same, which is to say excellent.