Originally Posted by
brobab
Early flight this am. The gate next to mine announces the new policy, (military,then FC, families to board after zone 3). The agents at my gate are reading a print-out of the new policy and say, "I'm not doing it this way, this will just confuse everyone."
Please, please report this to customer service. What this gate agent fails to comprehend is that while it may confuse them simply because it's new, the inconsistent application of it from gate to gate will confuse everyone.