Originally Posted by
spades097
Yep and it is a joke. There is no incentive for happy customers to fill it out. Consistently high performing locations are penalized since their bonuses are based on a higher standard. Plus the customer can specifically say that the renting location was fantastic but the return station was horrible but that is still your fault (along with high rates are your fault as well). Oh, let's not forget about the managers that cut the bottom of receipts and/or fill out their own surveys. Jeez...quitting Hertz was one of my better decisions.
Not to sound like an idiot, but I never even noticed there is a survey (and my local station manager never mentioned I should be filling it out).
Since I've had great service, I'd like to make sure they get thrown a bone or two on my next rental. Is it worth going back and filling out the surveys on my past, gee, 22 or so rentals I've had in the last 3 months?