Originally Posted by
Earthman
I agree in principle but surely only with an exhaustive independent research can that be said rather than here,the internet,the first port of call for the quietly indignant disaffected?
The same applies to this in my opinion.
The BA forum is full of people enthusiastic enough about their airline to come and post here and read as much as they can.
Thats an entirely different cohort to the average BA customer or even the average BA business class customer.
So I don't think one can have the same expectations of this forum's cohort of users as you'd have of the general population.
Note-In a roundabout way I'm agreeing with you but I'm still of the view that it's much a do about nothing.
People that are agreviously outraged enough that they have had a bad experience ,I would expect to be going to BA direct with their complaint anyway.
There is no excuse for bad service when you pay dearly in cash or miles for a ticket.
Equally theres no excuse for bad food or bad lounge experiences.
Thats a given.
Also a given is counterpointing debate when someone comes here with an experience.
I would say I think we are in general agreement. However, you have kind of contradicted yourself - if you are saying that the 99.9% of people who were in agreement that J food was not great/as good as it should be were the 'quietly indigent disaffected' (great term, the QIDs?
), then you should not then turn the argument on its head to say that actually most of the forum is made up of the enthusiastic.
What made it so obvious (beyond personal experience) that the food in J had deteriorated was that it was the enthusiastic who were unhappy with the situation and were being vocal about it.
Anyway, I'm being a tad pedantic
