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Old Dec 13, 2011, 1:42 pm
  #424  
leonard016
 
Join Date: Oct 2007
Location: L.A.
Programs: WN A-list & CP, Delta GM
Posts: 448
Out of more than two dozens of orders we placed through UR, only two got missing and after secure messaging, they manually credited points. They said it would appear in the next statement but they haven;t showed up yet. I wouldn't worry too much about them.

Originally Posted by kendenton
I made 2 purchases from Best Buy on Black Friday during the 10x promotion. One posted on to the UR mall on 12/8, the other didn't. Sent SM about missing miles, and got this back:



I'm certainly happy that they gave me the miles, but I KNOW I made the purchase properly (as I have with dozens of UR purchases that posted, and hundreds of other shopping mall purchases).

This is my first hiccup with Chase's UR Mall, and the outcome was extremely satisfactory.
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