Dear xxxxxx,

I certainly understand your concern about the rewards
points for Best Buy charge of $119.82.

Upon review I found that, the Best Buy purchase for
$119.82 was not processed successfully using Ultimate
Rewards Mall. However, as a gesture, I have added 1198
reward points to your account. Your current rewards
balance is n,nnn points.

I request you to please follow the steps below if you wish
to make a purchase via the rewards mall web site:

1. Log on to www.ultimaterewards.com
2. Click on 'Shop online and earn faster' link under 'Easy
Earning'.
3. Select 'Shop and Earn at the Ultimate Rewards Mall'
link on the left hand side of the page.

Please note that after the transaction is successfully
processed, you'll receive an e-mail confirming your
accelerated earnings purchase through Ultimate Rewards
website within 4 days of the purchase.

I am glad I could be of service to you and look forward in
serving your banking needs in the future. If you have
any further questions, please reply using the Secure
Message Center.

Thank you,

[Moderator Edit]
E-mail Customer Service Advisor