Originally Posted by
halls120
If you want to see the best example of how truly screwed up the UACO boarding process is, visit DCA. There, UA and AA flights are at adjacent gates. UA uses the post June "every elite is the same" rugby scrum, and AA maintains separation between F, exec plat, plat, priority access, and regular boarding.
I don't understand why management continues to insist on employing a broken process. Are they simply to proud to admit they were wrong?
I think a lot of it has to do with the insularity of the CO corporate culture, which was formed in a time when the airline was clearly the best in America and could do no wrong.
Many of the structures and systems put in place at that time were appropriate for a far, far smaller airlines than what UaCo is today, but with CO's former CEO running the combined airline and the sense that CO had better management and systems than UA, it's very difficult for them to retreat and to admit that CO's procedures and systems are overwhelmed.