FlyerTalk Forums - View Single Post - Do CO gate agents know the official boarding process?
Old Dec 13, 2011 | 10:18 am
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halls120
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Originally Posted by fragment54
Realistically, they arent all cardholders. They just dont care and coua does nothing to stop the stampede.
If you want to see the best example of how truly screwed up the UACO boarding process is, visit DCA. There, UA and AA flights are at adjacent gates. UA uses the post June "every elite is the same" rugby scrum, and AA maintains separation between F, exec plat, plat, priority access, and regular boarding.

I don't understand why management continues to insist on employing a broken process. Are they simply to proud to admit they were wrong?
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