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Thanks for the reply, I'll follow up with them. That said, I was dealing with two agents when I booked my trip (ended the call with the apathetic first agent), and neither seemed overly eager to help. I hope this will be different...

Re: BD..thanks for the info, I actually gathered as much from their website. I gave myself almost 12hrs in LHR, so I plan to go into London to visit a friend, so lounge access in the evening would be nice.

FWIW, AFAIK, CO has an agreement with Yotel for arrival services. I wonder where UA and CO will be in terms of their operations merger though (trip is in April)...