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Thread: Why check-in agents start mentioning how many points u have in your PC account?
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Old Dec 13, 2011 | 1:34 am
  #6  
nicolas75
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Originally Posted by mnredfox
+1. I think it was someone's idea of trying to personalize the experience.

I liken this to Wells Fargo's recent attempt to have tellers be more personal, but with their personal questions it's just really creepy and annoying.
+1

I perceive it more as a break into my personal data rather than a "personal" experience. A big smile and "welcome at our hotel, we have upgraded you to a suite" does much better the job for me

I can even remember a member of staff in San Francisco literally screming at check-in: "Wow, you have a lot of points!!!" Everybody in the lobby stared at me. I would prefer that day having no points on my PC account.
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