FlyerTalk Forums - View Single Post - Why check-in agents start mentioning how many points u have in your PC account?
Thread: Why check-in agents start mentioning how many points u have in your PC account?
View Single Post
Old Dec 13, 2011 | 1:00 am
  #5  
mnredfox
FlyerTalk Evangelist & Ambassador: China
10 Countries Visited
20 Countries Visited
30 Countries Visited
20 Years on Site
 
Join Date: Aug 2005
Location: DEN
Programs: DL DM/MM, UA 1K, AA Exp, HH Dia, WOH Glob, IHG Plat, Marriott Gold, NA EE, Hertz PC
Posts: 17,491
Originally Posted by GordonGordon
In the past couple of months, wherever I checked in the hotels in the IHG, the front desk check-in agents always mentioned how many points I had in my PC account during check in, and most of them even had written down the point balance on the key card envolope. Does it become stardard procedure now?

Actually I find it unnecessary and a kind of annoying though.
+1. I think it was someone's idea of trying to personalize the experience.

I liken this to Wells Fargo's recent attempt to have tellers be more personal, but with their personal questions it's just really creepy and annoying.
mnredfox is offline  
Reply