Originally Posted by
aussieinsf
I'll give the hotline a try next time. So far, it's nearing 90 days and I'm still waiting on a resolution from Gemma (how long does it take to take me up on my fairly reasonable suggestion and credit me the 45 Euro one way fee and say they've inspected the car to make sure the repair has been made...)
In this case though, it wasn't the franchise model offering something less than promised, it was a basic failure to offer a safe and reliable service.
I am sorry about the delay taking care of this for you and for the problems you had during your hire.
Gemma is on holiday today but I would like to take care of this immediately for you. Please send the details to
[email protected]
Of course I have no problem to issue a refund from the U.K and to follow up regarding the vehicle issue with Italy, I know Gemma has relayed this information already.
I will need your credit card number and confirmation of your address ( Obviously do not post that here ). If you prefer I will call you if you can provide your telephone number and a convenient time to reach you. I look forward to hearing from you.
Gary - Customer Service Team