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Old Dec 9, 2011 | 4:59 pm
  #1  
panasm
 
Join Date: Nov 2011
Posts: 7
Missing Segment Needed for E Status

Greetings,

I returned to YEG from Melbourne, Australia on November 26 via Sydney, LAX and SFO on UA metal. The Sydney-LAX leg would have put me at E status. However, only the Melbourne to Sydney leg was credited (a measly 467 miles instead of the other 9,000). I should have looked at my other boarding passes closer as my aeroplan number was only on the first leg. I called Aeroplan 1 week later at which time the agent submitted the request for the credit.

Of course they say it could take 4-6 weeks to get the credit. When I flew to Australia 3 months earlier, the same issue happened and my credits were posted within 2 days after my call. My questions are ...

1) Does it make any difference calling them back to ensure that there wasn't any issue in them making the request?
2) How long should I wait to give them a call back?
3) If they don't post them until January (6 weeks later), will I still get the credit for 2011 and E status?

I just don't want to get into a situation where they had a problem posting them, didn't tell me and I find out I could have addressed the issue early enough to ensure I get my E status for 2012.

Thanks for your help!
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