Originally Posted by
RichMSN
Number of suspensions overturned is not exactly the metric I'd use to show how well someone is performing as a mod.
Originally Posted by
RichMSN
To be fair, Carol, I haven't received a single PM where the suspension / incident occurred after you became Community Director.
Randy was a busy man and was not always as responsive as many of us would have liked him to be. And being the person who likes to focus on the positive, he was very averse to challenging or reprimanding moderators much to the frustration of a small percentage of members who presented cases of moderator abuse.
Today, SanDiego1K is much more engaged and seems to be making decisions at a faster pace, so I think that a lot of this mistrust of moderators is from the past. That said, I strongly believe that lack of transparency is one of the negative aspects of FlyerTalk and hope proposals such as this one will become policy. I'd also be for a customer service oriented feedback system for moderators. A quick note on why something was deleted should be policy for moderators to send when taking action.