Originally Posted by
kyc1964
I hope this is only a very uncommon isolated incident. I have been having enough trouble using the SWU right now and going out of my way to plan well ahead so that my upgrades can be confirmed at booking. If they are going to make us play confirmed-SWU lottery on top of SWU lottery, then I will be taking my business elsewhere.
Yikes... I agree... I wasn't aware that you could get downgraded if they oversold. That has never happened to me either.
I don't think they should do that. Once you are upgraded, you should be considered to be on a confirmed C ticket. If they are afraid of an oversold situation they should never have confirmed that SWU, especially at the time of booking. They should go to the VDB procedures if they oversold. Somebody will give up a seat for the right price and UA should pay it, its their fault.