FlyerTalk Forums - View Single Post - UA comes through...eventually
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Old Dec 9, 2011 | 8:48 am
  #17  
aacharya
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Originally Posted by kittiyut
1. If you were a top customer, they wouldn't have taken away a confirmed upgrade to begin with.
2. Top customers don't buy W fares, they buy Z or above.

Good story though!
Sigh. If they overbook, someone has to go. I agree that upgraded pax should be downgraded first. No matter top customer or not.
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