Originally Posted by
kdhith
Since I was not successful last week in getting my mileage ticket upgraded, even after spending an hour+ on the phone with a representative from the Elite desk, and trying to explain the issue to the President's Club agent at the airport... I thought I'd try to get ahead of the issue for my late-December mileage ticket.
I just spoke to a VERY helpful Elite desk representative
(Thank you, S!!!
) who was aware of the issue. She told me that she had talked with another FT member yesterday and was able to help him. She asked about FlyerTalk and said she would check it out. She expressed her frustration that communication about this issue has been lacking, but wanted me to let you all know that the information is finally spreading. She said "Kudos" to the person who identified the X vs. XN issue...
She got me rebooked into X and hopefully the upgrade process will proceed as it should.
Kdhith, that was the person who helped me yesterday, and she was spectacular. She changed my current flight and my flights next week to X, even though other agents claimed changing it to X was not possible.
Regarding the flights today, I never actually made it on the visible list until I checked in at the airport, but they did not clear the last two seats until boarding, so I got the upgrade as soon as I got to the gate.
Moral of the story, call and get them changed to X. If the first agent and his/her supervisor claim it can't be done, say thank you, hang up, and call back until you get someone who can do it.
Also, inform the agents about the X vs XN issue, and maybe they will remember it the next time it rolls around.