Originally Posted by seaduck79

I am now on my THIRD calculation on the same bill. Is basic arithmetic not a job requirement of GP customer service reps? Do they not understand how read one of their own statements and to multiply by FIVE?

And mine weren't just a few points short. The number should be around 3800. The first time, they gave me about 1100, the second 2675. I am flabbergasted by the idiocy in play here. Even if the computer is doing it wrong, how hard is to do basic arithmetic and get it right?

WHY IS HYATT NOT FIXING THIS ASAP?