Since I was not successful last week in getting my mileage ticket upgraded, even after spending an hour+ on the phone with a representative from the Elite desk, and trying to explain the issue to the President's Club agent at the airport... I thought I'd try to get ahead of the issue for my late-December mileage ticket.

I just spoke to a VERY helpful Elite desk representative (Thank you, S!!!) who was aware of the issue. She told me that she had talked with another FT member yesterday and was able to help him. She asked about FlyerTalk and said she would check it out. She expressed her frustration that communication about this issue has been lacking, but wanted me to let you all know that the information is finally spreading. She said "Kudos" to the person who identified the X vs. XN issue...

She got me rebooked into X and hopefully the upgrade process will proceed as it should.