Originally Posted by
njcommodore
Well, technically there is a waitlist
Not really. The ordering is generated dynamically at each sweep and is not visible to us or phone agents.
If it were, we may have been able to isolate this sooner.
Originally Posted by
njcommodore
I also love to see you bashing CO on a benefit your beloved UA doesn't even have.
This has nothing to do with the benefit, rather the systems surrounding it. UA's systems with respect to upgrades provide more visibility, and if they had such a benefit, there would be the same visibility you have into regular upgrades.
So, if the only issue is this X vs. XN class issue, then with UA's approach, we would have been able to isolate this months ago, on ticket purchase, as Upgrade: Pending or Upgrade: Waitlisted would not be displayed on XN's, but they would be on X's. Then at least we'd be able to construct a workaround immediately (call in and get added manually) vs. having to shoot in the dark and post data points for months, wondering where the problem may be.
It has nothing to do with bashing CO. It has to do with the fact that CO's opaque systems do not offer us or its agents the same level of visibility to identify when there may be a problem.