FlyerTalk Forums - View Single Post - Should there be a forum or threads or <insert your idea> for moderation feedback?
Old Dec 7, 2011 | 6:21 pm
  #23  
kokonutz
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Originally Posted by Jenbel
And yet in some forums, if you insert a sticky, you'll get complaints about the moderators stickying something else in the thread which was done to improve their experience.

So while you personally may not like that idea, we do need to consider how all the other members of FT - aside from yourself - who may not even be aware of this idea will react if it should happen.

Additionally, I look at this as an idea, and just think it's a hammer to crack a nut. So I have to have a thread so that members can complain about the 3-4 visible moderator decisions I make in a year on Virgin Flying Club. Really?

There's a mistake in critical thinking here, that one size fits all across all forums. It doesn't. So you'll have some forums where the users of those forums will resent the intrusion of another sticky, and you've got some where the amount of visible moderator activity is miniscule... still I'm sure the users of the Antarctica forum will be happy to have a thread to discuss all the moderator decisions that occur in that forum

I also think the balance is wrong - complaining in public seems to be considered more vital than actually talking to the mods about it. Why wouldn't you want to encourage dialogue between the mods and the members in the first instance?
This is not about complaining in public. It's about allowing posters to collaborate with moderators to better understand and have better, more interactive input into moderation in that forum.

Putting one in each forum ensures consistent opportunities for that collaboration, understanding and input.

Why would a moderator not want that sort of opportunity? It has proven quite effective across several forums, including in Cbuzz which you yourself moderate! Your commercial do thread was brilliant and quite effective. This is simply formalizing that sort of opportunity. ^

Oh yes, I suspect because this is all about some people on TB being able to see all the complaints which are being made about moderators, so they can gather more grist to their mill..... It also allows TB to begin to insert themselves into the conversation - and we already know that is an aim of some at the moment.

I really hate, this 'one size fits all' approach - it completely ignores the diversity in communities we have on FT. That's not being very representative of the members.
Firstly, no black helicopters circling here. Just trying to improve the poster experience using best practices already developed and tested across FT forums. This proposal would not insert the TB into the conversation, it would insert a forum's posters into the conversation!

I don't think it will be one size fits all at all. I imagine some moderation threads will be quite dormant. Others quite active. They will evolve to serve the unique needs of that forum and its moderators. They will help posters understand moderation and help moderators understand posters. It's a win-win!
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