There's no waitlist, that's part of the problem.

If we had visibility into it (like UA does with its upgrades) we'd know there's a problem without having to do all this guesswork.

The minute it didn't show Upgrade: Pending or Upgrade: Waitlisted, we'd know there was an issue and be able to get it fixed.

Now we're just shooting in the dark until we find something that works.

CO systems.