To those of us who had an automatic system and thus have lost the ability to log in, because we had no reason to log in every month, it looks like we can close the account by sending a letter to...what address? Would you mind posting it here? Thanks. You did better than me, all I've got out of BankDirect thus far is a fax number, and it sounds like a fax is not good enough.
The two addresses on their site are:
BankDirect
P.O. Box 809017
Dallas, TX 75380-9779
BankDirect
2350 Lakeside Blvd., Suite 800
Richardson, TX 75082
I'm guessing the street address is better for closing the accounts. But it's just a guess?
Originally Posted by
gaga
Here is what I got from BankDirect (do you guy think that the Money Market mileage account will be ok for a $25K account?)
Dear XXX,
We certainly understand your concerns with our change in Service fees. Our Mileage Checking Account Portfolio was thoroughly reviewed and multiple options were discussed on how to lower our program costs. The monthly fee option, we believe, was a better business decision than lowering or modifying the miles awards. In most cases, our customers will continue to pay less per mile than what is available for purchase from other sources. We do offer other Mileage products, such as our Mileage Money Market and Mileage CDs, which you could qualify for without a monthly service charge. You can visit our website at
www.bankdirect.com for details. To close your account, you will need to access the manage your accounts section of your online banking or send a signed letter requesting the closure of the account. Please allow up to 5 business days to process your request. If you have any additional questions, please contact us at 1-877-839-2737.
Thank you,
Client Support
________________________________________
From: Customer
Sent: Dec 2 2011 10:28AM
Subject: Contact BankDirect''s Client Support
Hi there, I noticed that form FlyerTalk site, it said that "Beginning January 1, 2012 there will be a $12 monthly fee for all Mileage Checking Accounts regardless of balances." That is very upsetting to me. I decided that I will close my account on Jan. What is the process to close my account? how long will it take and is there any fees associate with it? Thanks!