Originally Posted by
samwkchan
OK. My stay is in Asia but my residence is in US.
Do you have to file or fax any documents to IHG for the reimbursement?
I thought I'd have to, but I didn't. All the BRG folks asked me for was the mailing address to send the check to. They took care of the rest internally.
I was amazed how fast and efficient this part of the overall ordeal went.
Despite the quick reimbursement, I still maintain pre-payment on an approved BRG is ridiculous. IHG Corporate needs to remove the guest from the "argument" between they and the hotels who refuse to adjust BRG-approved rates. Transparency to the customer should be the rule of the day, especially in the so-called "hospitality" industry!