FlyerTalk Forums - View Single Post - Lack of Response from OnePass
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Old Dec 6, 2011 | 6:33 am
  #3  
halls120
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I sure hope the OnePass response protocol doesn't infect the new airline.

For example, I noticed this morning that my UA flight on 1 December had not yet been posted to my MP account. When I tried to have it credited to my account using .bomb, I was advised that the flight didn't qualify for mileage credit. Well, since I didn't purchase the flight with miles, that was of course the wrong answer, so I called the MP help desk. A very polite CSR answered the call - I wasn't even placed on hold - and within a few minutes she straightened everything out, and applied the appropriate mileage credit to my account.
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