At the beginning of November, my family and I flew LH RT from LHR to TLV. Unsurprisingly, the miles didn't credit to our OnePass accounts. After the 15 days passed, I send in our BPs, etc. to the email address. No response. I sent them again 1 week later. No response. I did it again - still no response.

It isn't a lot of miles, but it's enough to put me over the top to 1K, my husband to 1P, and my 2 kids to 2P (they're 1P this year, but haven't flown as much), so it is kind of important that we get the miles.

Has anyone else had problems with the onepass email address recently? And is there a 1kvoice equivalent for CO?