After the systematic devaluation of AC's SE and outrageous AP "enhancements" I decided to ditch both programs, the challenge was to avoid travelling on AC and getting rid of my AP miles.

Well, I managed to only travel 58K on AC.. ^ used to do on average +200K a year (got 97 eUpgrades left).

Now, with burning miles, I didn't do very well.. I mainly pay for my travel and reward trips are not always a practical option for me.. So I had to redeem miles for merchandise etc.

I recently redeemed some +200K for merchandise on 13-Oct, two items arrived and reset didn't show up yet.

I'm currently overseas, so I tried to call AP long distance, after some waiting time, I managed to speak to 3 agents on three different calls:

- First agent: Line got disconnected after he told me it has been shipped and returned to them due to wrong mailing address!

- Second agent: Said he didn't know why it hasn't been shipped and there is no information about it being shipped at all, and he put in a request for more information, he told me I'll be contacted by email withing 2 - 3 days, he said I should be able to communicate with them via email from that point on.

- Third agent: Said the items were on back order at the time when I ordered them, and now they are available for shipping and I should give it 1 or 2 more weeks. When I told him I don't want them anymore, he said I can't cancel an order once the order is placed, I replied saying that it has been over 6 weeks while AP shipping states between 3-6 weeks. He said he will send in a request for cancellation based on the delay reason and I need to call back after 1 or 2 weeks to check on their decision!!!

Seriously, can AP and AC do any better to lose clients .. ? did both of them forget the meaning of "loyalty" ?

Anybody got in the same situation ? any experience like this before ?