I am a Diamond light through spend because the idea of dealing with the diamond desk on a regular basis sends shivers up and down my spine. From the canceled reservations, to the "lying" about the availability of airport shuttle service, to the belittling agent comments when I asked her to repeat herself b/c I didn't hear what she said [and the failure of anyone at Hilton to follow up on my subsequent complaint]. I still like a number of the hotels and will do business with them, but an attempt to maintain Diamond on stays or nights is just out of the question

Cheers -