I have recently had some fantastic cs support from Hilton. Most noticeably, after a late evening check-in at London Paddington followed by an immediate evacuation for a fire alarm the Diamond Line checked me out of the Paddington and into the Metropole as I walked down the street (glad I dragged by unpacked bags down to the street). I normally would have just waited it out but I was less than an hour from my Fantasy Football draft- an important deadline not to be missed!