FlyerTalk Forums - View Single Post - Credit for non refundable tickets due to severe family illness?
Old Dec 5, 2011 | 7:22 am
  #15  
323power
 
Join Date: Mar 2010
Location: ABE/PHL/EWR
Programs: UA Gold
Posts: 396
I just utilized UA's emergency/sickness/death policy on Saturday to reschedule a mileage run I had planned for Tuesday (funeral is on Tues) after the death of a family member. They waived the change fee (after providing funeral home name and number). They even let me change origin and destination, allowing me to avoid a 3+ hour ride in hell's chariot from ORD to BOI.

BTW, the $50 processing fee seems to have disappeared. I was only charged the fare difference.
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