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Thread: Evening security at LHR T1. 40 minutes or 2 minutes?
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Old Dec 5, 2011 | 4:51 am
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roberino
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Originally Posted by Reason077
Heathrow, Stansted, and Gatwick are required to pay fines to airlines when queue times exceed certain targets - known as the "Service Quality Rebate Scheme".

So, naturally there's an incentive for BAA to manipulate these queuing time figures. They've been caught doing it before, sounds like they're up to their old tricks!

http://www.bbc.co.uk/news/uk-england-london-15293612
I didn't know that, but still, there are limits. A system reporting a 40 minute plus queue time as less than 2 minutes is, dare I say it, verging on fraudulent?
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