Originally Posted by
zrs70
Says that change fees are waived in case of serious illness of family member.
It says (under exception 3) that all but $50 is waived. It also says (again under exception 3) that you need a doctor's note stating the person's inability to fly, which is where it gets confusing. Why would you need such a note if the person isn't flying?
But in any event, it must all be done before the scheduled departure of the original flight.