I wonder if anyone has ever received a reply from Customer Care email.

I have sent 3 emails and have received automatic responses to all saying they would be in touch soon. Never heard from anyone.

Lost a really good rate when website was down for most of 2 days and even Diamond Desk could not make reservations. Asked for Supervisor at Diamond Desk and they call the Hotel direct asking if they would honor the rate. Hotel was in Bogota and supervisor said he had to call the manager back and he would let me know in an hour or so.

7 hours went by and of course I heard from no one. Called Diamond Desk again and asked for Supervisor and luckily got a competent person who spent over 45 minutes on the phone with me looking for a solution. She managed to get me a deal where I only lost a minimal amount.

I thanked her and told her I would send an email praising her good service except it would be a waste of time because nobody in management cares.

She said I could send it directly to her supervisor which I was happy to do immediately after our conversation.

I composed a very complimentary email and sent it that same day.

Now do you think I ever got a reply? Of course not!!

I would love to know if anyone has an email of an Executive at Hilton where I could tell them just what i think of their management team.

They are by far the worst Hotel management team I have ever run across. Their IT department is a joke and the people they have interacting with their best customers leave a lot to be desired!!!