Just my two cents worth...I agree with the lack of professionalism in the premium cabins on AA (even int'l first!). Their employees do like to carouse during flight. I give UA the edge for the polish of its f/c experience and lounges, but for actually informing pax of flight delays and cleaning up messes for nonelite pax, AA is better. UA is only good if your part of the "in" crowd (elite), but I have to admit 90% of my problems with UA result from Shuttle flights (or cancellations). I think we're going to see DL come roaring back to it's undisputed position as the best in the near future, though.