Join Date: May 2002
Location: Pittsburgh
Programs: MR LT Titanium, AA LT PLT, UA SLV, Avis PreferredPlus, HH Gold, Hertz PC, National Executive, etc.
Posts: 31,684
Perhaps because it doesn't cost them anything and the positive customer experience may generate repeat business, word-of-mouth advertising, etc.
Four Seasons and Hyatt just received a positive mention on the world's most popular travel forum. Now twice!